Services

Service & Maintenance

Our Service and Maintenance team of experienced specialists is ready to support you with maintenance and to resolve service requests quickly and professionally, ensuring your installation remains fully operational. Whether it concerns telephone advice, remote support, or an on-site service visit, we think along with you, act quickly, and keep you informed.
We believe in clear communication, short lines, and a personal approach. Every service request is carefully logged and followed up. Our service professionals are not only technically skilled, but also committed and solution-oriented. Together, we ensure reliable water treatment, now and in the future.

Service

VDH is available by phone for service requests and technical support. You can reach us at +31 (0)33 277 8600. In the event of an urgent malfunction outside officehours, you will be connected via a telephone menu.

Maintenance

We provide preventive maintenance for our salt electrolysis installations on a request or contract basis. With fixed maintenance packages (annual and three-yearly), we ensure your installation continues to operate reliably. This safeguards continuity and extends the lifespan of your installation. With a maintenancecontract, you are assured of fast service, lower costs, and preventive maintenance.

Want to know more?

Every situation is unique. At VDH, we produce both standardized products and fully customized solutions for your specific situation. Our service organization is fully set up to support this way of working.

Get in contact

Technician working at VDH watertechnology

What to do in case of a service request or malfunction

Very urgent malfunction
Examples: chlorine gas, major leakage, fire
→ Call VDH +31 (0)33 277 8600
→ We will discuss the need to deploy a technician.

‍Urgent malfunction
Examples: minor leakage, no chlorine dosing in one of the pools
→ Call VDH between 8:00–17:00 (Friday until 15:45)
→ We will attempt to resolve the issue via email, phone, or remote control. If this is not successful, a service visit will be discussed.

‍Other service requests
→ Call VDH between 8:00–17:00 (Friday until 15:45) or email service@vdhwater.nl
→ We will attempt to resolve the issue via email, phone, or remote control. If this is not successful, a service visit will be discussed.

Please ensure you are present on site during contact. This allows us to assist you more quickly and efficiently.

Maintenance Contracts

Our goal is to ensure that your installation operates safely and efficiently throughout its entire lifecycle. That is why we offer various maintenance contracts. A VDH maintenance contract provides peace of mind. You are assured of fast service, lower costs, and preventive maintenance.

With a contract, you benefit from:

Priority in case of malfunctions – response time within 2 hours
Included telephone support – no additional costs
50% discount on call-out costs – immediate savings on service visits
Preventive maintenance – reliable and efficient operation

Service and ProMinent worldwide

We also provide support outside the Benelux. Whenever possible, we operate remotely to avoid unnecessary travel.
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If on-site presence is required, this can be arranged via the ProMinent office in your region. This allows us to offer worldwide support.

Essential Contract

For whom?
Small installations (up to 600 g/h)

Benefits:

Labour and travel costs for
‍1 scheduled maintenance visit per year
Telephone support included

Note:
replacement materials not included (costs on request)

Premium Contract

For whom?
Larger installations (from 600 g/h)

Benefits:

Labour and travel costs for
2 scheduled maintenance visits per year
Telephone support included

Note:
replacement materials not included (costs on request)

All-in Contract

For whom?
All installations

Benefits:

2 scheduled maintenance visits per year
Telephone support included
All replacement materials included

Instruction videos

Resolve minor issues quickly and independently, without having to wait for a service engineer. Our service team has created a growing library of short, practical videos to guide you through common malfunctions. These instruction videos are designed to save you time, minimize downtime, and keep your installation operating safely.

Scroll down to view all instruction videos — new videos are added regularly.

Chlorinsitu

Brine valve defect

Step-by-step instructions on how to identify a defective brine valve and resolve the issue correctly.

Chlorinsitu

Anode too low - alarm

Clear instructions for identifying an anode-too-low alarm and how to resolve it safely.

Chlorinsitu

Anode draining takes to long

This video explains why anode draining may take too long and how to resolve the issue.

Contribute to sustainable and safe solutions?

Willing to roll up your sleeves and join our team in action? At VDH Watertechnology we thrive on a hands-on attitude and bring enthusiasm to every challenge.

Each day is different—and as we expand, we create countless growth possibilities for our employees.